Privacy Policy

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Privacy Policy: Need a Denture Clinic

1. Our Commitment to Your Privacy

Need a Denture Clinic is committed to protecting the privacy of our patients. As a provider of mobile dental prosthetic services in Victoria, we are bound by the Privacy Act 1988 (Cth) and the Health Records Act 2001 (Vic). This policy explains how we collect, use, and safeguard your sensitive health information.

2. The Information We Collect

To provide safe and effective dental prosthetic care, we must collect "Health Information." This includes:

• Personal Details: Name, date of birth, address, and contact information.
• Clinical History: Medical history, current medications, oral health assessments, and records of previous dental work.
• Financial Information: Medicare or DVA card numbers and health fund details for      processing claims. 

3. How We Collect Information

We collect information directly from you during our mobile visits, via our website contact forms, or over the phone. In some cases, we may receive information from third parties, such as your GP, an aged care facility manager, or your health fund, but only with your consent.

4. Purpose of Use and Disclosure

We collect your information for the primary purpose of providing you with high-quality dental prosthetics. We will only use or disclose your health information for:

• Treatment purposes (e.g., providing care in your home or care facility).
• Billing and processing insurance or government rebates.
• Referring you to another health professional (with your consent). 
• Mandatory Reporting: Under the Public Health and Wellbeing Act 2008 (Vic), we may be legally required to notify the Department of Health of certain infectious diseases; patients cannot refuse this specific disclosure. 

5. Data Security in a Mobile Environment

Operating a mobile service means your records are transported between appointments in East and South East Melbourne. We take "all reasonable steps" to protect your data, including: 

• Using encrypted digital record-keeping systems.
• Ensuring mobile devices (tablets/laptops) are password-protected and never left      unattended in vehicles.
• Implementing strict staff confidentiality protocols.

6. Your Rights: Access and Correction

You have a legally enforceable right to access the health information we hold about you. You may request a copy of your records or ask us to correct information you believe is inaccurate. Please contact us at smile@needadentureclinic.com.auto to make a request. We aim to respond within 30 days.

7. Complaints

If you have concerns about how your privacy has been handled, please contact us directly so we can resolve the issue. If you are not satisfied with our response, you may contact:

• Australian Information Commissioner (OAIC): For general privacy issues.
• Victorian Health Complaints Commissioner (HCC): Specifically for health record      handling in Victoria.

8. Contact Us

· Registered Dental Prosthetist AHPRA Reg: DEN0002891506

· Email: smile@needadentureclinic.com.au